Shipping Policy
Shipping Policy
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At Llama Box, we are committed to providing you with timely and reliable delivery of your gifts. Please review our delivery options below:
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Standard Delivery
-Charge: 10 AED
- Delivery Time: 1-2 working days
- Details: Standard delivery is available for all orders within the UAE.
Orders placed before 3 PM will be processed the same day.
Next Day Delivery
-Charge: 20 AED
-Delivery Time: Next business day
- Details: For those who need their gifts in a hurry, our next day delivery option ensures your order arrives promptly. Orders must be placed before 3 PM for next day delivery.
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Same Day Delivery
- Charge: 30 AED
- Delivery Time: Same day
- Details: If you need your gift today, our same day delivery service is the perfect choice! Orders must be placed by 12 PM for delivery on the same day.
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Delivery Areas
We currently deliver across the UAE. If you have any questions about our delivery areas, please contact us.
Delivery Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Note
- Delivery times may vary during public holidays or unforeseen circumstances
- Please ensure the delivery address provided is accurate to avoid any delays
-Balloon deliveries outside of the Damac Hills 2 Community must be confirmed by a member of our team. Plese contact us so we can arrange for you.
For any further inquiries, feel free to reach out to our customer service team.
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Thank you for choosing Llama Box!
Returns & Exchange Policy
Return & Exchange Policy
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Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our returns policy carefully.
Personalized Items
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Personalized items are made specifically for you and are non-returnable unless they are faulty. If you receive a faulty personalized item, please contact us within 24 hours of delivery for assistance.
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Balloons
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All balloon purchases are non-refundable.
FLOAT TIMES:
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Foil Balloons: 2 days
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Latex Balloons: 12 - 24 hours
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Factors such as cold air, hot air, high humidity, fluctuating barometric pressure, high altitudes, and airflow from fans and vents can affect how long balloons will float. The float times listed on our site represent the maximum duration you can expect. Due to changing conditions, some balloons may last only one day, while others may float for several days. We ensure that your balloons will arrive in perfect condition, but float times may vary.
Please note that we cannot guarantee float times for balloons displayed outdoors.
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General Items
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For all other items, we offer a 7-day return policy. If you wish to return an item, it must be in the same condition as when it was delivered, including original packaging. To initiate a return, please contact us within 7 days of receiving your order.
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Return Process
- Contact our customer service team to request a return authorization.
- Package the item securely and include your order number.
- One of our delivery drivers will collect the package
- Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Please note that shipping costs are non-refundable.
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If you have any questions about our returns policy, feel free to reach out to our customer service team. We’re here to help!​
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Privacy Policy
Privacy Policy
​​- Any disputes or claims related to this website will be governed by and interpreted in accordance with the laws of the UAE.
- The United Arab Emirates is our country of domicile.
- Individuals under the age of 18 are prohibited from registering as users of this website and are not permitted to make transactions or utilize the site.
- When you make a payment for our products or services on our website, the information you provide will be securely transmitted directly to our payment provider.
- Cardholders should keep a record of transaction details and the merchant's policies and terms.-We accept online payments through Visa and MasterCard credit/debit cards in AED (or any other agreed-upon currency).